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Beyond Background Checks: How Customer Success Drives Better Hiring Outcomes

Customer success at UBS shapes every interaction, every product, and every outcome we deliver. The foundation of our approach comes from understanding what it's like to be on the customer side, managing vendors and experiencing firsthand the frustrations and needs that organizations face when selecting and working with background screening partners. Building on Real Customer Experience UBS prioritizes proactive communication, reliability, and building trust by anticipating problems before they impact your business. This commitment stems from a deep understanding of what clients actually need and the challenges they navigate daily in their hiring and compliance processes. The UBS Partnership Philosophy UBS is committed to ... Read More

Building Trust in a Fast-Moving World: Our Approach to Background Verification

The phone call came in on a Tuesday morning. A healthcare client needed to verify the credentials of three critical hires by Friday. A tight deadline that could make or break their ability to staff a new clinic opening. Five years ago, this request might have sent verification teams scrambling. Today, it's a routine Tuesday at Universal Background Screening, where years of process refinement have created the balance between speed and accuracy that modern organizations demand. This scenario plays out daily across industries. Staffing agencies race to fill positions, healthcare systems ensure patient safety, and financial services firms maintain regulatory compliance. ... Read More

Raising the Bar in Workplace Drug Testing and Compliance

At Universal Background Screening (UBS), excellence in workplace drug testing services and compliance isn't the work of a single individual. It's the combined strength of an experienced, innovative, and client-focused Drug Testing and Occupational Health (DTOH) team. Together, these professionals are raising the bar for workplace safety, regulatory compliance, and employee well-being, setting UBS apart in a competitive industry. A Team Built on Experience and Innovation The UBS DTOH team brings together over a century of collective senior leadership experience in drug and alcohol testing program management. Their expertise spans the full spectrum of workplace compliance, from policy development and employee education ... Read More

UBS and SambaSafety: A Partnership Driving Customer Value and Innovation

At Universal Background Screening (UBS), we know our customers depend on us not only to deliver accurate background checks, but also to help them stay ahead in an environment where compliance, safety, and risk management grow more complex every day. We're thrilled to share details about our expanding partnership with SambaSafety. Together, UBS and SambaSafety are shaping a smarter approach to risk management. By combining the expertise of two trusted leaders, we're giving our customers access to new tools and insights that make it easier to protect people, strengthen compliance, and create safer workplaces. Why the Partnership Matters Employers today can't afford blind ... Read More

Universal Background Screening Awarded #1 Enterprise Background Screening Firm by HRO Today – 2023

HRO Today magazine has named Universal Background Screening the #1 Enterprise Background Screening Firm in HRO Today’s 2023 Customer Satisfaction Ratings. This year marks 14 consecutive years, Universal has been recognized as a top screening firm in HRO Today’s annual Baker’s Dozen Customer Satisfaction Rankings (client-based survey) for Pre-Employment Screening. Universal is the only screening firm being awarded for 14 consecutive years! HRO Today’s survey is the largest and most prestigious award in the pre-employment screening industry. A very important element to this survey is that it is completely based on customer feedback, with over 1,200 HR professionals taking the survey that included 50 background screening providers. ... Read More

Universal Background Screening Named as a Top Screening Firm for the 13th Year in a Row

HRO Today magazine has ranked Universal Background Screening as a top Enterprise Background Screening Firm in HRO Today’s 2022 Customer Satisfaction Ratings for Enterprise Background Screening Firms. 2022 marks the 13th year in a row Universal has been recognized as a top screening firm in HRO Today’s annual Baker’s Dozen Customer Satisfaction Rankings for Pre-Employment Screening in their client-based survey. HRO Today’s survey is the largest and most prestigious award in the pre-employment screening industry. A very important element to this survey is that it is completely based on customer feedback, with almost 1,000 HR professionals taking the survey. The survey measures ... Read More

Universal Background Screening Awarded #1 Enterprise Background Screening Firm 2021

HRO Today magazine has awarded Universal Background Screening the #1 Enterprise Background Screening Firm in HRO Today’s 2021 Customer Satisfaction Ratings. This year marks 12 years in a row Universal has been recognized as a top screening firm in HRO Today’s annual Baker’s Dozen Customer Satisfaction Rankings for Pre-Employment Screening. HRO Today’s survey is the largest and most prestigious award in the pre-employment screening industry. A very important element to this survey is that it is completely based on customer feedback, with over 1,200 HR professionals taking the survey. The survey measures screening providers in different dimensions with “Quality of Service” ... Read More

Universal Background Screening Acquires OPENonline

Universal Background Screening Acquires OPENonline: Universal Background Screening (“Universal”), headquartered in Scottsdale, Arizona, is pleased to announce the acquisition of Ohio-based OPENonline, a leading provider of employment background checks and investigative services. The combined company, which will operate under the Universal brand, will leverage deep industry expertise and award-winning scaled operations centers and advance Universal’s position as the nation’s leader in background screening. “We are excited to have OPENonline join Universal. The synergy was compelling: both companies are members of the select 6% of background screening providers that are accredited by the Professional Background Screening Association (PBSA), and both companies ... Read More

Universal Background Screening Awarded ‘Top Enterprise Background Screening Firm’ in HRO Today’s 2019 Customer Satisfaction Ratings

Universal Background Screening named #1 Enterprise Background Screening Firm in HRO Today Customer Satisfaction RatingsHRO Today magazine has announced that Universal Background Screening was awarded the #1 Enterprise Background Screening Firm in the magazine’s 2019 Customer Satisfaction Ratings. This year marks the 10 year in a row Universal Background Screening has been recognized as a leader in HRO Today’s annual Baker’s Dozen Customer Satisfaction Rankings for Pre-Employment Screening. HRO Today garners feedback from the clients of the rated Employment Screening service providers through an annual online survey. By far the largest and most prestigious survey in pre-employment screening services, ... Read More

Universal Background Screening Named Pre-Employment Screening Enterprise Leader by HRO Today Magazine

Universal Background Screening Named Pre-Employment Screening Enterprise Leader by HRO Today MagazineIn the largest and most prestigious study of employment background screening services in the Human Resource Trade Media, Universal Background Screening was named a Pre-Employment Screening Enterprise Leader for overall customer satisfaction. This marks the 9th consecutive year that Universal has been recognized in the annual Baker’s Dozen report. HRO Today magazine, the publisher of the Baker’s Dozen Customer Satisfaction Survey, recently released the results based on a comprehensive survey completed by over 1100 human resources professionals about their experience with 67 of the leading background check providers. ... Read More

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