Why Universal Background Screening?
Extensive Industry Experience
Universal Background Screening offers businesses certainty in the employment process through a comprehensive selection of employment background checks, drug testing, physical exams, and compliance management solutions. Our management team shares over forty years of industry expertise. A licensed private investigator oversees our procedures to insure compliance with legal regulations and background screening best practices.
Personalized Customer Service
Universal Background Screening takes pride in delivering personalized customer service by account representatives who are familiar with your business needs and account details. Highly-trained representatives are available to provide training, assist with FCRA compliance, facilitate complex orders, and help with any other needs of our clients.
Advanced Web-based Technology
While we believe that technology is never a substitute for human interaction, Universal Background Screening maintains the latest in background screening technology. This commitment provides greater efficiency, resulting in lower costs, faster turnaround times, and better customer service. Our secure, web-based system offers clients 24×7 ordering, status updates, report access, online invoicing and more. Integration to ATS and HRIS systems is also available through our HR-XML compliant interface. For those clients who prefer more traditional methods, faxing of orders and reports is also available.
Industry Leading Turnaround Time
We understand that you need applicants’ background screening reports to be completed quickly and accurately. Universal’s turnaround time averages under 2 days—well under industry average—and we have developed unique processes that ensure we continue deliver reports faster than the industry. Further, our rigorous Quality Assurance standards ensures that our researchers and all final reports are audited to ensure accuracy.
Committed to Client Satisfaction
A customer satisfaction survey indicates that 99.8% of respondents are satisfied with our customer service they receive, and 92.8% responded that they are either “very satisfied” or “extremely satisfied” with Universal Background Screening.
Our clients benefit from enhanced security, reduced liability, improved stability, increased productivity, and cost savings in their candidate selection and hiring process.
Universal Background Screening is a founding member of the Professional Background Screening Association (PBSA), formerly known as the National Association of Professional Background Screeners (NAPBS).