Strong compliance processes are essential in healthcare staffing, where even a small oversight can affect patient care and partner trust. For Mandy Sudbeck, Director of Compliance at Atlas MedStaff, choosing the right background screening partner is critical to keeping clinicians moving through the hiring process quickly and accurately.
Mandy began her career in property management before moving into healthcare credentialing. From day one, she learned how important reliable screening is for protecting patients and meeting hospital requirements. When she joined Atlas MedStaff, she brought her familiarity with Universal Background Screening (UBS) with her.
“I saw firsthand how Universal operates and the quality they deliver,” she explained. “When I came into this role, I knew what we would gain if we partnered with them again.”
Why Atlas Returned to Universal Background Screening
Atlas is known for high placement quality and strong compliance performance. To maintain that standard, Mandy evaluated several screening providers. Ultimately, she chose to reestablish Atlas’s relationship with UBS because she felt they offered something other vendors could not.
From the conversation, here’s what mattered most to her:
- Dedicated Support and an Experienced Team
Mandy spoke about the importance of having a responsive team that understands the details of healthcare staffing. She valued the consistency of working with individuals who know Atlas’s requirements and workflows.
In healthcare staffing, accuracy and speed matter. Mandy noted that UBS continually demonstrated quality work in areas like employment verification, education verification, criminal history checks, and healthcare-specific components such as OIG and sanctions screening.
- Reliable Turnaround Times
Atlas operates in an environment where clinicians must be cleared quickly. Mandy emphasized how important turnaround expectations are and how Universal consistently meets them.
- ATS Integration to Speed Up Workflows
One of Mandy’s most important requests was ATS integration. She shared that UBS worked closely with Atlas to make sure recruiters and compliance specialists could order and track background checks directly inside their internal system. This reduces manual work and allows the compliance team to move faster.
- Cost-Saving Workflows
Mandy highlighted the cost savings UBS delivered through customized verification workflows. UBS attempts direct verification first before using third-party systems like The Work Number, which can significantly lower costs across high-volume healthcare staffing.
The Impact on the Compliance Team
Since re-implementing UBS, Mandy described noticeable improvements:
- More reliable verifications
- Clearer documentation around any delays or verification barriers
- Time savings through ATS-driven ordering
- Better alignment between UBS and Atlas’s workflow
- Confidence that UBS understands the expectations of a healthcare staffing agency
For Mandy, having a screening partner who is aligned with Atlas’s culture, expectations, and pace makes a measurable difference.
“We will not be straying away again,” she said. “The consistency and partnership we get from Universal Background Screening matter to us.”
Advice to Other Healthcare Staffing Leaders
Mandy encourages others in healthcare staffing to evaluate partners not only on cost but also on service, communication, and their ability to work the way your team needs to work.
She reinforced how UBS’ willingness to customize workflows, support ATS integration, and stay aligned with healthcare compliance gives her team what they need to succeed.
If you’d like to dive deeper into Mandy’s experience and how UBS supports fast, compliant healthcare staffing, read the full case study here.
Ready to strengthen your own screening and credentialing process? Contact us today to learn how UBS can support your hiring and compliance needs.
