Customer success at UBS shapes every interaction, every product, and every outcome we deliver. The foundation of our approach comes from understanding what it’s like to be on the customer side, managing vendors and experiencing firsthand the frustrations and needs that organizations face when selecting and working with background screening partners.

Building on Real Customer Experience

UBS prioritizes proactive communication, reliability, and building trust by anticipating problems before they impact your business. This commitment stems from a deep understanding of what clients actually need and the challenges they navigate daily in their hiring and compliance processes.

The UBS Partnership Philosophy

UBS is committed to being a true partner to every organization we work with. We believe in honest guidance about what works for your program, even when it means recommending against a product that would generate revenue. When you succeed, we succeed.

This philosophy distinguishes UBS in the background screening industry. When you partner with UBS for employment background screening, you work with a team that genuinely prioritizes your outcomes.

Navigating Complex Compliance Requirements

UBS serves clients across highly regulated industries like healthcare and education, where compliance screening and accuracy are mandatory. Background check compliance grows increasingly complex, with regulations varying by state, industry, and role type.

Speed matters in hiring, but accuracy and regulatory compliance matter more. The UBS team includes industry experts who advise clients on complex regulations and best practices. Whether you’re conducting healthcare background checks, education background screening, or navigating FCRA compliance, UBS provides the expertise you need to stay compliant and confident.

Making Vendor Transitions Seamless

Switching background screening vendors can feel overwhelming with implementation to manage, integrations to configure, and teams to train. The UBS onboarding process eliminates that stress.

New clients work with a dedicated sales engineer for the first 30 days, ensuring a clean handoff to a Customer Success Manager (CSM) and a stable, well-supported start. This structured approach means you’re never left figuring things out alone.

What Makes UBS Customer Success Different

Proactive Support Through Data

UBS leverages data analytics to identify trends, anticipate issues, and provide actionable recommendations before problems arise. This delivers fewer surprises and more strategic insights for your background screening program.

Open, Consistent Communication

Regular partnership calls and business reviews keep you informed and engaged. You always know where your program stands and what opportunities exist for improvement.

Customer-Driven Product Development

Client feedback directly shapes the UBS product roadmap. When you request a feature or suggest an improvement, we build what you actually need.

Customer Support for Every Client

Every organization that partners with UBS receives customer support, regardless of size. This level of commitment is rare in the background screening industry, where smaller clients often get shuffled to generic support queues.

The Strategic Role of Customer Success

The role of customer success in background screening has evolved into a strategic partnership. Customer success teams need to understand your business goals and industry challenges, functioning as industry experts and advisors who combine data insights with deep industry knowledge to guide programs and help organizations stay competitive in their hiring efforts.

This consultative approach helps organizations optimize their background check processes, reduce time-to-hire, and improve candidate experience while maintaining compliance.

Using AI and Technology to Enhance Customer Experience

UBS is investing in technology to enhance customer success outcomes. Artificial intelligence and machine learning open new possibilities for predictive analytics and deeper insights.

These advances help predict customer churn, assess risk, and identify program gaps before they become issues. Technology enables more effective data sharing and provides deeper insights that help clients make better hiring decisions.

These technological capabilities help UBS customers stay ahead of industry trends and continuously improve their background screening programs.

A Team Built on Collaboration and Care

The UBS customer success team operates on collaboration, knowledge sharing, and a positive attitude toward solving client challenges. We hire people who care deeply about our customers’ businesses and foster an environment where expertise and support are always available.

This collaborative culture ensures that every UBS customer benefits from the collective knowledge of the entire team.

Looking Ahead: Innovation and Growth

With new background screening products on the horizon and a renewed focus on customer experience, UBS is investing heavily in both technology and people to deliver an even better customer experience. 2026 will bring innovations that transform how organizations think about background screening.

How to Choose the Right Background Screening Partner

When evaluating background check vendors, pricing comparisons and feature lists matter, but the relationship matters just as much. Consider asking these questions during your vendor selection process:

• What does your support model actually look like?
• How do you handle long-term customer relationships?
• Do you have industry-specific expertise relevant to our business?
• How do you incorporate customer feedback into your product roadmap?
• Will we have dedicated support, or will we be routed to general queues?
• Do you have our best interests at heart?

At UBS, we guide organizations toward the right solution for their needs, even when that means recommending a less expensive or different option.

Why UBS Background Screening?

UBS partners with organizations through empathy, industry expertise, continuous innovation, and a relentless focus on customer success. We help organizations navigate the complexity of background check compliance and achieve their hiring goals with confidence.

Whether you need pre-employment screening, ongoing monitoring, healthcare credentialing, education background checks, or specialized compliance solutions, UBS delivers the combination of technology, expertise, and genuine partnership that modern organizations require.

Ready to experience the UBS difference? Let’s talk about how our customer success approach can transform your background screening program.