The magazine’s Baker’s Dozen Customer Satisfaction Ratings of Employee Screening Providers is based on customer survey data that is collected and published by HRO Today magazine. The scoring model includes such metrics as quality of service, breadth of service and size of customers. Universal was named the overall top provider, and also scored highest for Quality of Service in the publication’s November issue.

“Universal Background Screening led the pre-employment screening industry on the strength of great quality of service ratings from their customer respondents and a broad portfolio of offerings. Their service culture, technology and commitment to excellence has propelled them to this top ranking versus the competition”, according to Elliot Clark, CEO and Publisher of HRO Today Magazine.

Employers were asked to complete a comprehensive survey about their experience with screening providers, including the different types of services utilized, length of relationship, performance, trust, account management and overall customer experience. Once collected from hundreds of participants, the data was analyzed by HRO Today to score each provider. The rankings are based on point assignments and weightings of questions, plus an algorithm that calculates the overall score. Rankings and weightings are determined statistically, and all feedback is from customers of the providers. The ratings are not the opinions of HRO Today staff.

“It is an honor to be recognized by our customers and HRO Today magazine as the #1 background screening provider in the United States,” said Kevin Olson, Chairman of Universal Background Screening. “Our mission is to provide the very best service to every client, with every order, every time. While we are thrilled to be recognized for our past achievements, we keenly understand that the opportunity to provide our clients with the very best service is an ongoing effort, each and every day.”

Universal’s proprietary software has been certified by the HR-XML Consortium. The company offers pre-integrated solution with leading applicant tracking systems, including but not limited to HealthcareSource Position Manager, Taleo Business Edition, Taleo Enterprise Edition and Oracle PeopleSoft.

For more information about the 2011 Baker’s Dozen ratings of background check providers, visit HRO Today’s website