Universal Background Screening Announces Results of Client Satisfaction Survey, Including 99.8% Client Satisfaction with the Company’s Customer Service.

Universal Background Screening, Inc., a leading provider of employment background screening, drug testing, physical exams, and compliance management solutions, today announced the results of its annual Client Satisfaction Survey.

Universal takes pride in its commitment to delivering a high level of customer service, a unique approach to dedicated account management and industry-leading turnaround time. According to the survey:

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  • Universal scored a 99.8% client satisfaction rating for its level of customer service. 92.8% of clients answered that they are "very satisfied" or "extremely satisfied."
  • Universal scored a 99.5% client satisfaction rating for the quality of its products and services. 91.0% of its clients answered that they are "very satisfied" or "extremely satisfied."
  • 98.7% of Universal's clients indicated that they are likely to recommend the Company to others.

“We are pleased with the results of our Client Satisfaction Survey and it’s gratifying to receive measurable confirmation that our clients’ experience continues to be very positive,” said Ryan Krostue, CEO of Universal Background Screening. “Knowing that our products, services, and dedicated staff help our clients hire quality employees and maintain compliance with industry regulations validates our reasons for being in the background screening industry.”

“As satisfying as the results of our annual Client Satisfaction Survey are to us, it is not in our philosophy to focus solely on that success,” added Kevin Olson, Chairman of Universal Background Screening. “Instead, our focus is on addressing those results, however small they may be as a percentage, that have us achieving short of 100% satisfaction. Our goal is to take care of every client in a manner that strives to achieve 100% satisfaction.”

/ News, News 2010